Refund & Exchange Policy

We are unable to accept returns or exchange merchandise because of dislike or over-ordering. As McGrath Foundation polo shirts are made-to-order, we are unable to accept returns or exchanges on polo shirts due to ordering the wrong size. Please refer to the size charts for polo shirts before placing your order.

If you receive faulty, damaged, or the wrong merchandise we will process an exchange for the same item(s). Please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your name, order number, and a detailed description of the problem. We will evaluate your request as soon as possible, and respond with instructions for return if applicable. All merchandise must be returned in the condition in which it was received. Replacement products will be shipped only after the McGrath Foundation has received the original merchandise.

All inquiries concerning merchandise orders must be made within 14 days of order receipt.

Please contact us on (02) 8962 6100 with any questions.